Standard Terms and Conditions of Consulting Services
1.1. The terms and conditions are the standard terms on which Thrive Corporate Advisors provides broad-based black
economic empowerment (“BEE”) strategic advisory services offering social responsibility, transformation and BEE
economic empowerment solutions. There is no need to sign any formal documentation to indicate acceptance of
these Terms. Acceptance will be assumed from a continuing engagement with Thrive Corporate Advisors.
1.2. These terms and conditions should be read in conjunction with any signed Proposal, which, where relevant,accompanies and may refer to these Terms. In the event of any inconsistency between these Terms and such
signed Proposal, the signed Proposal will prevail.
1.3. In this document the following expressions bear the meanings assigned to them below and cognate expressions
bear corresponding meanings:
1.4. “Client” or “you” means the party in receipt of the Services;
1.5. “Thrive” and/or “we” and/or “us” means Thrive Corporate Advisors (Proprietary) Limited, a private company with
limited liability and registered in the Republic of South Africa (registration number 2015/119770/07) whose
registered office is situated at Building 4, Albury Office Park, Magaliezight Avenue, Dunkeld West, Johannesburg,
1.6. “Thrive Persons” means Thrive’s directors and employees, and anybody or entity controlled or owned by Thrive
Corporate Advisors and the directors and employees of such body or entity;
1.7. “Instruction” means any verbal or written instruction given by the Client to Thrive in terms of which the Client
instructs Thrive Corporate Advisors to provide the Services to it;
1.8. “Services” means the services to be provided by Thrive in accordance with the Services Contract;
1.9. “Services Contract” means the contract between the Client and Thrive, the terms of which are recorded in these
Terms and any signed Proposal, together with any documents or other terms applicable to the Services and shall
specifically include any Instruction; and
1.10. “signed Proposal” means a letter recording the appointment by you of Thrive Corporate Advisors for the purpose
of delivering the Services;
1.11. “Terms” means these Terms and Conditions of Consulting Services.
2. OUR SERVICES
2.1. Scope of Services
2.1.1. Thrive will represent and advise you on all matters that properly fall within the scope of your Instructions. We
may set out our understanding of those Instructions in a proposal letter / document but are not obliged to do
so. You may limit or expand the scope of your Instructions at any time, although we may need to undertake
a conflict check before accepting any substantial expansion.
2.1.2. The nature and content of any advice we provide will necessarily reflect the specific scope and limitations of
our engagement, the amount and accuracy of information provided to us and the timescale within which the
advice is required. If, at your request we provide our advice in an abbreviated format or timescale, you
acknowledge that you will not receive all the information you would have done had we provided a full written
report or had more time in which to carry out the work.
2.1.3. If general advice is provided, the applicability of this will depend on the particular circumstances in which it is
to be used by you (of which we might not be aware) and should be viewed accordingly. In relation to any
particular transaction, specific advice should always be sought, and all material information provided to us.
2.1.4. When your Instructions on a matter are completed, our representation in terms of that specific Instruction will
end. We will only advise you further on issues arising from the matter (e.g. implementation and other dates
or changes in relevant law or regulation) if you specifically engage us to do so.
2.1.5. Given the nature of consultant services, it is understood that you will not hold Thrive accountable or
responsible for any loss of any nature sustained, while acting upon the advice of Thrive or Thrive Persons.
3. EXTERNAL INFORMATION AND PUBLIC RECORDS
3.1. In advising you we may rely on, or provide you with, information obtained from third parties (e.g. experts or
witnesses or governmental agencies or registers). We do not accept responsibility and will not be liable for any
damage or loss caused by errors or omissions in information obtained from third parties.
4. EMPLOYEES OF THRIVE
4.1. From time to time we may delegate tasks to suitably experienced fee earners to enable your work to be carried
out in a timely and cost-effective manner. We will do all we can to ensure the continuity of individuals working on
a particular matter. However, sometimes change cannot be avoided. In such circumstances, we will endeavour to
tell you promptly who will be handling your work and why the change was necessary.
5. YOUR OBLIGATIONS
5.1. To enable us to provide the Services, you agree to provide us with all relevant information, including any fact which
may have any bearing on our acting for you or our provision of the Services so that we can consider whether it is
relevant to the conduct of the matter.
5.2. It is of particular importance that –
5.2.1. you provide us in a timely manner with all instructions, information and documents required for us to carry out the Services;
5.2.2. all information which you provide to us is true, accurate and not misleading to the best of your knowledge,
information and belief (this is important as we will not verify the accuracy and completeness of the information
which you supply to us unless we have agreed to do so in providing the Services); and
5.2.3. If there are changes to the information provided to us, you notify us immediately.
5.2.4. Thrive shall not be responsible for any loss or damage arising from reliance on any information, or for inaccuracy or other defect in any document, supplied by you.
5.3. You remain responsible for any commercial decisions which you make, and regard must be had to the restrictions
on the scope of our work and to the large number of other factors, commercial or otherwise, of which you and your
other advisers are, or should be, aware.
6.1. Basis of Fees
6.1.1. Our fees reflect the time we anticipate spending on a matter, charged at competitive rates, and adjusted
where appropriate to reflect other factors. Those factors may include: specialised knowledge; skills; and/or
responsibility required; the figures involved; the importance of the matter; urgency; and/or results achieved.
6.1.2. In cases where our charges are based on hourly rates, unless otherwise agreed, our rates are subject to
review from time to time, usually annually on or about 1 March annually. Our fees are exclusive of Value
Added Tax which is charged at the prevailing rate.
6.2. Fee estimates
6.2.1. Any fee estimate given by us will be given in good faith but will not be contractually binding unless the signed
Proposal or any other communication expressly so provides. It will be subject to the stated exceptions,
assumptions and any other factors outside our control and, wherever it is practicable to do so, we will notify
you if it is likely to be exceeded.
6.3. Disbursements and expenses
6.3.1. In addition to our fees, we may incur disbursements and expenses from time to time. Disbursements include
our external lawyers’ fees, expert fees (if applicable), and courier charges. Expenses we incur will also be
charged to you (including, by way of example, travel and accommodation expenses and photocopy charges).
Disbursements and/or expenses-only bills may be delivered when or at any time after the disbursement and/or
expense is incurred. More specifically, you will be notified if any disbursements or expenses are applicable,
unless already agreed to in accordance with the signed Proposal
6.4.1. As security for the payment of our fees and disbursements incurred on your behalf, Thrive reserves the right
to require the payment of a deposit. Thrive shall not be obliged to act nor to take any steps in furtherance of
the commencement or completion of the mandate until such deposit has been received. Any deposit payable
will be outlined in the signed Proposal
6.5.1. We will ordinarily charge you for Services rendered periodically as may be appropriate. We may ask you to pay sums on
account of fees and expenses which are anticipated as a matter develops.
6.5.2. We will not be obliged to act nor take any steps in furtherance of the completion of our mandate until any interim account is settled.
6.5.3. All invoices will be in South African Rand. Any query on an invoice must be raised within 14 (fourteen) days
of delivery. Thrive Corporate Advisors also reserves the right to suspend or terminate the provision of the
Services if any invoice is not paid within 30 (thirty) days of the due date (although we would not do so without
consulting you first).
6.6. Referral Fees
6.6.1. We reserve the right to claim referral fees from services providers introduced to the client by Thrive. These fees are charged to service providers and will not affect any payment made by the client to the service provider unless otherwise stated. All referrals claimed are agreed to between the service provider and Thrive Corporate Advisors and it is the clients ultimate choice to select a service provider that they deem competent.
7.1. All communications from Thrive to the Client and all information, intellectual property and other materials supplied
to or received by the Client from Thrive and which by its nature is intended to be for the knowledge of the Client
alone, and all information concerning the Services, intellectual property and the financial arrangements, shall be
kept confidential by the Client unless or until the Client can reasonably demonstrate that any such communication,
information and material is, or part of it is, in the context used by the Client, in the public domain through no fault
of its own. To the extent that it is in the public domain or is required to be disclosed by law, this obligation shall
7.2. The Services may require the disclosure of highly confidential Intellectual Property (“IP”) of Thrive and signing this
document, the Client agrees to these confidentiality terms as well as those contained in the Services Contract.
8.1. You agree to not, without the prior written consent of Thrive, for a period of 6 (six) months after the completion of
the Services or termination of the Services Contract, whichever is the later, actively solicit for employment any
employee employed by Thrive.
9. INTELLECTUAL PROPERTY RIGHTS
9.1. Thrive retains all copyright, database rights and other intellectual property rights in all works and other things
developed, designed, generated or created by us in the course of our providing the Services to you (either before
the commencement of or during or after the completion of the provision of the Services) including systems,
methodologies, software, know-how, documents and working papers.
10.1. The services are provided once-off to, and for your benefit only, and may not be reproduced or without the written
consent of Thrive.
11.1. Duty of Care
11.1.1. We will use all reasonable skill and care in the provision of the Services.
11.2. No warranties
11.2.1. Nothing in the Services Contract and nothing in statements made by Thrive or Thrive Persons shall be
construed as a promise, guarantee or warranty concerning the outcome of your matter. Such comments are
expressions of opinion only.
11.3. Current Law
11.3.1. The Services are provided in accordance with –
188.8.131.52. our understanding of current professional practice and guidelines; and
184.108.40.206. law and regulations in existence on the date on which advice is provided It is, however, possible that changes in the law and its interpretation may occur before our advice is acted upon.
Thrive Corporate Advisors cannot accept responsibility for any changes in the law or its interpretation which occurs
subsequent to our advice being delivered to you or which could not reasonably be known by us at that time.
11.4.1. Thrive, its directors, employees, agents, officers and professional advisors shall not, under any circumstances
whatsoever, be liable for any loss, liability, injury, expense or damage (whether direct, indirect, special,
incidental, or consequential) including, but not limited to tax losses of any nature whatsoever incurred by you
or losses suffered by you as a result of employee strikes, or any other damages whatsoever suffered by you,
your directors, employees, agents and officers or any third party, arising out of or in connection with the
Services, and you hereby indemnify and hold Thrive, its directors, employees, agents, officers and
professional advisors harmless in respect of any loss, liability, damage (whether direct, indirect or
consequential) or expense of any nature whatsoever, which may be suffered by you, your directors,
employees, agents and officers in any manner whatsoever or any third party as a result of, or which may be
attributable, directly or indirectly, to the provision of the Services, as aforesaid.
11.4.2. For the avoidance of doubt, the provisions included in this paragraph headed ‘Disclaimer’ in favour of Thrive’s
directors, employees, agents, officers and professional advisors shall constitute, and be construed as, a
stipulation in favour and for the benefit of, such directors, employees, agents, officers and professional
11.4.3. The Services may include taxation or legal inaccuracies or typographical errors. This disclaimer shall
automatically apply in its entirety to all improvements and/or amendments as they appear in the Services and
any documents provided by Thrive in relation to the Services. It shall be your sole responsibility to evaluate
the accuracy, completeness and usefulness of the Services and other information provided by Thrive.
11.4.4. Thrive does not warrant that the Services or any documents provided by Thrive in relation to the Services will be error free or that any defects will be corrected.
11.4.5. If you are dissatisfied with the Services or with any terms, conditions, rules, policies, guidelines or practices
of Thrive in performing the Services, your sole remedy shall be to discontinue using the Services.
11.4.6. Notwithstanding the provisions of this paragraph, in the event that any Court, in respect of any action brought
against Thrive by you, finds in favour of you, the maximum liability of Thrive, its directors, employees, agents,
officers and professional advisors for all claims arising out of the Services provided shall be limited to an
amount equal to the total fees charged for all Services provided.
11.4.7. The maximum liability shall be an aggregate liability for all claims from whatever source and howsoever arising whether in contract, dialect or otherwise.
11.5. Exclusion and limitation of liability
11.5.1. The Services are provided to and for the benefit of you as our client and you alone. Thrive accepts liability to
you, and you alone. Neither Thrive nor any Thrive Persons shall be liable to any other entity as a result of you
communicating our advice to them. You agree that you will not communicate our advice to any other person
without our consent. Similarly, our name and opinions may not be used in connection with any prospectus,
financial statement or other public document without our written consent. You agree that you will indemnify
us and each Thrive Person against any liability incurred in any action brought against us as a result of you
communicating our advice to any other person without our consent.
11.6. Protection of Personal Information Act (“POPI Act”)
11.6.1. The POPI Act sets conditions that any person who processes personal information must comply with and
aims to protect the personal information of people. The POPI Act does not aim to stop the free flow of
information but creates a balance.
11.6.2. The POPI Act includes eight information protection conditions and these Conditions are subject to exclusions and processing of information is prohibited in certain instances. The conditions are:
220.127.116.11. Processing limitation
18.104.22.168. Purpose specification
22.214.171.124. Further processing limitation
126.96.36.199. Information quality
188.8.131.52. Security safeguards
184.108.40.206. Data subject participation
11.6.3. Thrive confirms that it will reasonable and required steps to protect, secure and process all information
received from any clients in a professional manner, in accordance with the aforementioned Conditions.
11.6.4. However, you agree and confirm that you will not hold Thrive responsible for any breach of confidentiality,
stemming from wilful or intentional misconduct or criminal activity, and/or any form of gross negligence,
especially where any breach of confidentiality or information arises as a result of any action taken by you in
providing the information to Thrive.
11.6.5. Any damage suffered by you as s result of any breach of POPI obligations stemming from the signed
Proposal, this agreement or any Services offered to or provided by Thrive to you, shall be limited to a
maximum of the value of the Services rendered to you by Thrive, and Thrive cannot and will not be held
responsible for any future-dated damages and/or patrimonial damages suffered downstream of any breach.
12. Conflicts of Interest
12.6. Due to the nature of our business, Thrive may act for parties engaged in a similar business to yours. When we are
engaged in acting for you, we may be approached to advise another party or parties who are either direct
competition with you, alternatively, whose interests are materially similar to yours through their material concern
in matters to which the Services are related (“Conflicts”) and as such, Thrive shall be under no obligation to disclose
this to you. Thrive, however, has and shall continue to have arrangements in operation designed to facilitate the protection of each of our client’s interests through the use of one or more of the following safeguards: separate
advisory teams, geographical separation, operational independence, separate computer servers and/or separate
email systems (“Safeguards”). You recognise and accept that Safeguards are maintained to restrict the flow of
information within Thrive and maintain “Chinese Walls” where necessary. You agree that because these
Safeguards exist to protect both your interests and any confidential information which individuals at Thrive have
learned in the course of acting for you, we may accept instructions from another party or parties, provided that in
circumstances where Conflicts exist, we will take adequate measures and implement appropriate controls to
ensure that Safeguards are in place.
12.7. Where either Conflicts exist, or a party has engaged Thrive Corporate Advisors to advise it before you have done
so, and circumstances subsequently change, we may consider that your interests are likely to be prejudiced and
we may not be satisfied that the situation can be managed in a manner which safeguards the interests of each
client. In that event, we reserve the right to terminate any Instruction or the Services Contract and we shall be
entitled to do so, on notice taking effect on delivery, but shall consult you before we take such action.
13.6. Thrive reserves the right to cease to act on your behalf if we consider this appropriate for any reason. If we propose
to exercise this right, we shall as far as practicable or legally permissible consult with you and provide reasonable
assistance in transferring the matter to another service provider. We will endeavour to give you at least 14
(fourteen) days’ notice of our intention to bring this appointment to an end, but we have the right to cease acting
for you immediately if appropriate. We will charge you for all work completed up to the date of termination of the
Services and any costs incurred by us in concluding or transferring the matter.
14.6. Applicable law and jurisdiction
14.6.3. The agreement will be governed by and construed in accordance with the laws of the Republic of South Africa
and all disputes, actions and other matters relating thereto will be determined in accordance with such law.
You irrevocably agree that any dispute which may arise out of or in connection with the Services Contract
shall, on written demand by either us or you, be submitted to arbitration in accordance with the Arbitration
Foundation of Southern Africa (“AFSA”) rules for commercial arbitration. Any such arbitration shall be
administered by AFSA and be held in Johannesburg.
14.7. Sub-contracting and Novation
14.7.3. In appropriate circumstances, Thrive will use third parties to assist in providing any part of the Services. Any reference to our employees in the Services Contract includes these third parties.
14.7.4. If Thrive’s business or substantially the whole of Thrive’s business is transferred to another entity which is
controlled by Thrive Persons, Thrive shall have the right to novate the Services Contract in favour of such
entity by giving written notice to that effect to you.
Any delays in enforcing the terms or conditions of the Services Contract will not affect or restrict any of the rights
and powers arising under the Services Contract. Either party will only be taken to have released its rights under
the Services Contract if it has confirmed such release in writing to the other.
14.9. Severance of Terms
14.9.3. In the event that any Term hereof is held to be invalid, the remainder of the Terms will continue in full force and
14.10.3.Any notice or other communication to be given under the Services Contract shall be given in writing and delivered
by hand or by telefax or by email to our respective addresses, telefax numbers or email addresses appearing in
the signed Proposal (or such other address as may have been notified in writing). Notices shall be deemed to have
been given in the case of delivery personally, on delivery and in the case of faxing, be presumed to have been
received on the first business day following the date of sending of the telefax unless the contrary is proved.
14.11. Entire Agreement
14.11.3.The Services Contract constitutes the entire agreement between Thrive and you with respect to the Services.
Thrive and you both acknowledge that (respectively) we and you have not entered into this Services Contract on
the basis of, and have not relied upon, any statement, representation, warranty or other provision, except those
expressly included in this Services Contract. No remedy shall be available in respect of any untrue statement,
representation or warranty other than a remedy available under this Services Contract